When I try to link my application to my online account, it says there are no matches. What can I do?
Answer
You must answer the questions exactly as you did on the application form. IRCC can only link the application to your account if the information you provided matches your application.
If you:
- left a field blank on your application form, leave it blank in the fields below.
- have updated any information about your application after you first submitted it, enter the most recent information.
If you are still experiencing difficulties, please visit IRCC's IRCC web form: Contact us online page and choose Technical difficulties located in the drop-down menu under the heading “Enquiry.” Also, add the following information:
- All the answers provided while trying to link your application. Once on that page and after entering all your answers, provide us with screenshots.
- Any error messages. To do this, provide us with screenshots showing the full browser window, including the website address field of the:
- page preceding the error, and
- error message.