When I try to link my application to my online account, it says there are no matches. What can I do?
Answer
The method shown above is the only way to transfer your DLI number. If you are unable to locate your application, you may try the steps below.
• You must answer the questions exactly as you did on the application form. IRCC can only link the application to your account if the information you provided matches your application.
o If you:
left a field blank on your application form, leave it blank in the fields below.
have updated any information about your application after you first submitted it, enter the most recent information.
• If you are still experiencing difficulties, please visit IRCC's IRCC web form: Contact us online http://www.cic.gc.ca/english/contacts/web-form.asp page and choose Technical difficulties located in the drop-down menu under the heading “Enquiry.” Also, add the following information:
o All the answers provided while trying to link your application. Once on that page and after entering all your answers, provide us with screenshots http://support.microsoft.com/kb/173884/en-us.
o Any error messages. To do this, provide us with screenshots http://support.microsoft.com/kb/173884/en-us showing the full browser window, including the website address field of the:
page preceding the error, and
error message.